Support

We usually reply within two days.

Stuck on the trail? Email russellongdev@gmail.com and include your iPhone model and iOS version if you can. Screenshots help a lot.

My steps are not counting

Check Settings, then Privacy & Security, then Health, then Chonky, and make sure step reading is allowed.
Steps come from Apple Health, so the Health app needs a step source such as your iPhone or Apple Watch.
Manual mode powers local practice only. Boss, Pack, Dash, and ranking credit require Apple Health.

Packs need Sign in with Apple. You can create a Pack or join one with an invite code.
A Pack holds up to six players in total.
If Pack online shows as paused, the app is waiting for a safety check to pass. Try again from the Pack tab.

Purchases go through your Apple account and RevenueCat verifies access. To restore permanent extras or Chonky Club on a new device, use Restore Purchases in the app's Library.
Gem packs require Sign in with Apple so Chonky Live can deliver the exact pack to your online wallet. If delivery is still pending, keep the app online, reopen Library, and pull to refresh. Never buy the same pack again to fix a delay.
For a missing purchase, email us with the product name, approximate purchase time, and your Chonky player ID. Do not send card details or your Apple Account password.
Refunds are handled by Apple: visit reportaproblem.apple.com.

You can export a copy of your online game data from inside the app.
You can delete your account from inside the app at any time. See the privacy policy for what this covers.