Support

We usually reply within two days.

Stuck on the trail? Email russellongdev@gmail.com and include your iPhone model and iOS version if you can. Screenshots help a lot.

My steps are not counting

• Check Settings, then Privacy & Security, then Health, then Chonky, and make sure step reading is allowed.
• Steps come from Apple Health, so the Health app needs a step source such as your iPhone or Apple Watch.
• Manual mode powers local practice only. Boss, Pack, Dash, and ranking credit require Apple Health.

Packs and online play

• Packs need Sign in with Apple. You can create a Pack or join one with an invite code.
• A Pack holds up to six players in total.
• If Pack online shows as paused, the app is waiting for a safety check to pass. Try again from the Pack tab.

Purchases and restore

• Purchases go through your Apple account. To restore them on a new device, use the restore option in the app's library screen.
• Refunds are handled by Apple: visit reportaproblem.apple.com.

Account and data

• You can export a copy of your online game data from inside the app.
• You can delete your account from inside the app at any time. See the privacy policy for what this covers.